🛡️ Warranty and Sales Policy – ​​Qatra Tech Company

First: Sales Policy
All product prices are in Saudi Riyals and include VAT.

The customer is obligated to pay for the product before or upon delivery unless otherwise agreed upon in writing.

Installation service is available in the Riyadh region only; shipping is provided free of charge to other cities.

Delivery and installation dates are determined by agreement with the customer and may vary depending on availability and shipping conditions.

The company is not responsible for any delays resulting from circumstances beyond its control (such as force majeure or shipping issues).

Second: Warranty Policy
The warranty for electrical appliances is two years from the invoice date.

Periodic maintenance follow-up service is available for five years (technician visits are free – consumable parts are not included).

General Warranty Terms

The warranty covers product repair. Replacement is only available for products that cannot be repaired.

The warranty covers manufacturing defects only and does not cover misuse, improper installation, misuse, or failure to adhere to periodic maintenance schedules.

The product must be within the warranty period and accompanied by the sales invoice.

The warranty does not cover consumable materials such as filters. Tampering with the product or using non-original parts voids the warranty.

The product must be installed indoors, away from direct sunlight.

Unstable electricity (generators) or high-salinity water may damage the unit and is not covered under warranty.

Discontinuing use of the unit for more than two weeks may damage the filters and is not covered under warranty.

The desalination units are suitable for tap water up to 1500 TDS.

Closing the drain line causes serious damage and voids the warranty.
Opening the unit or tampering with the system voids the warranty.

Using the unit in a manner inconsistent with daily consumption or in areas with high water consumption voids the warranty.

Installation of the unit in an unsuitable location or the presence of water or moisture inside the product voids the warranty.

Sudden electrical failures resulting from power outages or fluctuations are not covered under warranty.